Droneit provides students with access to an AI instructor named Kate, designed to support and enhance understanding of the study materials. By using AI Kate, you acknowledge and accept the following terms:
AI Kate may occasionally generate incorrect or misleading information, or produce offensive or biased content.
AI Kate is not intended to give professional advice, including legal, financial, and medical advice.
Do not rely on AI Kate for anything without doing your own independent research.
Our AI Acceptable Use Policy prohibits use of AI for harmful use cases like producing violent, abusive, or deceptive content.
We regularly review conversations and retrain AI Kate on incorrect responses.
We may change the usage limits, functionality, or policies as we learn more about how our students use AI Kate.
Write us at digital@droneit.com.au with your thoughts or suggestions or if you believe incorrect responses are generated and we will retrain AI Kate.
We've made new changes to how we manage student support requests ✅
Support Ticket: Click the support button to submit a ticket. Our support team members will aim to reply to you within the day or the next day if it is close to 5pm or after business hours.
Phone Call: Call us at 1800 376 634 during business hours and select option 2 for support. If our team are on other calls, leave a detailed message with our AI Lucy, who will immediately raise a support ticket for you. Please note that if you do not leave a message a support ticket cannot be raised, and you won't receive a return phone call so please leave a detailed message.
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